Refund policy

7-Day Return & Refund Policy

Last updated: October 24, 2026

At Zayenx, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 7 days of receiving your item, subject to the conditions outlined below.

Returns

You may request a return within 7 days of delivery. To be eligible, items must be returned in their original condition, unworn or unused, with all tags attached and in their original packaging, unless otherwise specified.

Items that have been used, damaged, or handled beyond what is necessary to inspect them may be subject to a reduced refund or may not qualify for a return, as permitted by applicable law.

How to Start a Return

To initiate a return, please contact us within 7 days of receiving your order at support.zayenx@gmail.com.

Please provide your order details and the reason for your return. Our support team will guide you through the return process and provide instructions before you send any item back.

Please do not return items without contacting us first.

Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support.zayenx@gmail.com.

Please include your order number and clear photographs of the issue, if applicable, so we can assess the situation and help resolve it. Your legal rights regarding defective or incorrectly supplied goods remain unaffected.

Non-Returnable Items

Certain items may not be eligible for return due to their nature, condition, or specific product restrictions. Any applicable exclusions will be communicated on the product listing, website, or at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.

Exchanges

If you wish to exchange an item, contact us within 7 days of receiving your order. Exchanges are subject to product availability and eligibility.

Please wait for confirmation and instructions from our support team before returning an item for an exchange.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method unless otherwise stated. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within a reasonable period after approval, please contact us at support.zayenx@gmail.com.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests are subject to the order's processing and shipping status, our applicable terms, and your rights under applicable law.

Consumer Rights

This 7-day return policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective goods, items that are not as described, non-delivery, or other legal non-compliance.

Where applicable law provides rights or remedies beyond this policy, those rights will continue to apply.